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Job Title: Technical Account Manager

Location: Manchester (Fully Remote or Hybrid)
Salary: £35,000
Type: Full-time
Industry: Digital Agency (Website and Builds)

About the Agency:
Favourite People are working with a brilliant Manchester-based agency that specialises in creating exceptional websites and digital experiences. This agency prides itself on delivering top-notch solutions that drive results and enhance user engagement.

Role Overview:
The agency is seeking a talented Technical Account Manager to join their dynamic team. In this role, the successful candidate will manage high-value accounts and work autonomously, serving as the primary point of contact between clients and the technical teams.

Key Responsibilities:

• Act as the primary liaison for clients, building and maintaining strong relationships to ensure satisfaction and effective communication.
• Manage client accounts, understanding their goals and advising on technical solutions.
• Collaborate with technical teams to deliver projects on time and within budget, ensuring all client requirements are met.
• Provide ongoing support and training to clients on the agency’s products and services.
• Troubleshoot and resolve technical issues, acting as a trusted advisor for clients’ website-related needs.
• Monitor account performance and deliver regular reports to clients, highlighting key metrics and areas for improvement.
• Stay up-to-date with industry trends and best practices to offer relevant insights to clients.

Requirements:

• Proven experience in account management or customer service in a digital agency setting, particularly with website projects.
• Strong technical understanding of website builds, CMS platforms, and digital technologies.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Strong problem-solving abilities and a detail-oriented approach to account management.
• Ability to manage multiple projects and client accounts simultaneously.
• Only UK residents will be considered for this position.

What the Agency Offers:

• Competitive salary of £35,000.
• Flexible working arrangements: fully remote or hybrid options available.
• A supportive and collaborative team environment.
• Opportunities for professional development and training.

How to Apply:
If you are a motivated individual with a passion for technology and client relations, Favourite People would love to hear from you! Please submit your CV detailing your relevant experience to andrea@favouritepeople.co.uk

Join this outstanding Manchester-based agency and help deliver exceptional digital experiences for high-value clients!

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